Privacy Statement


Trust International B.V. is a technology company established in the Netherlands, specializing in the development and distribution of innovative digital accessories and peripherals for consumers and businesses worldwide. Through our website, www.trust.com, we provide high-quality, user-friendly, and affordable tech solutions to enhance everyday digital experiences.

Trust International B.V. (hereinafter "Trust," "we," "us," or "our") acts as the data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws for the personal data collected and used on this website (www.trust.com) .This means we determine how your personal data is collected and the purposes for which it is used.


At Trust, we understand the importance of privacy and we are committed to protecting your personal data with the utmost care. To achieve this, we have implemented appropriate measures to safeguard your information.

This document is regularly reviewed and possibly adjusted. Please note that our website will always reflect the most recent version of the privacy statement. 

How to contact Trust?


If you have any questions about this Privacy Statement, please contact us at:

  • Address: Laan van Barcelona 600, 3317 DD Dordrecht, Netherlands (trade register number: 23078603)
  • Email: pr.nl@trust.com
  • Website: www.trust.com

What personal data do we collect and why? How do we legally process it?


Contact form for customer product support:

When you submit a contact form on our website, including inquiries about spare parts, to contact our customer support team, we collect the following personal data through the Freshdesk ticket system:

  • First and last name, country, language, email address, and any additional personal data shared within the message to TRUST.
  • The device used, OS version, and browser are not mandatory.

 

We process your personal data based on our legitimate interest (Article 6(1)(f) GDPR) to understand your request and to provide timely and effective customer support.

Please note that, as part of our support process, an AI agent may generate suggested responses to customer support tickets in Freshdesk. These suggestions are currently reviewed by a human employee before being shared with the customer to ensure quality and accuracy.

In the future, the AI agent may autonomously respond to certain inquiries without human review, where appropriate. We will ensure that this is done in accordance with applicable data protection regulations.

Contact form for the marketing team:

When you fill in the contact form on our website for the marketing team, we collect the following personal data:

  • Name, email address, phone number, country, company, and any additional personal data shared within the message to TRUST.

We process this personal data based on our legitimate interests (Article 6(1)(f) GDPR) to understand your request and provide timely and effective support.

Newsletter Subscription:  

When you subscribe to our B2B newsletter via the dedicated sign-up form on our website, we collect the following personal data:

  • First and last name
  • Email address
  • Country

 

This personal data is manually shared with Mailchimp, our third-party email marketing service provider, to facilitate sending newsletters to subscribers.

We process your personal data based on your explicit consent (Article 6(1)(a) GDPR), which you provide actively by ticking the checkbox on the subscription form. In providing this consent, you also confirm that you are at least 16 years old or have obtained consent from your parent or guardian.


You have the right to withdraw your consent at any time by clicking the unsubscribe link included at the bottom of every newsletter email. Withdrawal of consent will not affect the lawfulness of data processing carried out before your withdrawal.

Defective Products and Warranty Handling:

If your product is defective or covered under warranty, please contact the original seller (retailer or online store) directly and provide proof of purchase to facilitate warranty processing.


For products eligible under Trust's extended warranty, we will collect and process the following personal data necessary to handle your warranty claims:

  • Shipping address
  • Proof of purchase (receipt) for warranty validation
  • Contact information (name, email, phone number)

 

This processing is based on Article 6(1)(b) GDPR, as it is necessary to fulfil the warranty agreement related to your purchase.

Press Inquiries:

If you contact us for press-related matters (e.g., via pr.NL@trust.com or by phone), we will collect only the personal information you voluntarily provide. This may include your name, contact details, and any other information.

 

Sales team contact form for companies interested in becoming Trust resellers :

When you apply to become a Trust reseller, we collect the following personal data

  • Personal details: Name, email address, phone number
  • Company details: Company name, address, postal code, city, country, website and any additional personal data shared within the message to Trust.

 

We process this data under Article 6(1)(b) GDPR, as it is necessary to assess your reseller application and establish a contractual relationship with you.

Log-in request for Trust’s RMA portal (registered resellers only):

When you request the login credentials for the RMA portal as a TRUST reseller, we collect the following data:

  • Personal details: Name, email address, and phone number.
  • Company details: Name, Trust customer number, address, postal code, city, country, website, and any additional personal data shared within the message to TRUST.


We use these details to grant you access to the RMA portal (portal.trust.com/rmareseller) and ensure the proper execution of our business relationship. This is based on Article 6(1)(b) GDPR, which allows processing when necessary for the performance of a contract.

Social Media:

Our website includes buttons linking to social media platforms including LinkedIn, Facebook, Tiktok, Instagram and Youtube.

Please note that Trust’s privacy statement does not apply to these third-party platforms. Any personal data you share there is subject to their own privacy policies and terms. We suggest you consult their respective privacy statements.

Trust may interact with users on social media and collect limited personal data in the following specific circumstances:

Team Sponsorships and Trust Gaming Ambassador/Partnership Programs: Trust may reach out to influencers or gamers via social media to explore sponsorship or partnership opportunities. If an agreement is reached, Trust collects personal data—such as contact details, address, and financial information—to draft and execute the necessary contracts, after which the data is securely stored. Legal basis: performance of a contract (GDPR Article 6(1)(b)).

Focus Group Sessions and Online Gaming Events: Trust may use social media to invite individuals to participate in focus groups or online gaming events, collecting personal data needed for registration and communication. This data is used exclusively to manage participation and engagement. Legal basis: consent (GDPR Article 6(1)(a)).

Promotional Activities: In connection with promotions run through social media, Trust may collect limited personal data (e.g., names or contact information) to manage participation, notify winners, or distribute prizes. The data is retained only for the duration of the promotion. Legal basis: consent (GDPR Article 6(1)(a)).All personal data collected through social media is handled in compliance with applicable data protection laws and used strictly for the purposes described above.

Career Opportunities:

When you apply for a job or submit an open application, we collect the following personal data:

  • First and last name, nationality (not mandatory), date of birth, city and country
  • Contact details including private phone (not mandatory) and mobile phone (not mandatory) and email address.
  • Number of years working experience, highest education, fulltime gross salary expectation monthly
  • Other personal data included in the resume, application letter or other relevant application documents provided during the recruitment process.

 

We collect these details exclusively for recruitment purposes, including assessing your suitability for a role and communicating with you throughout the hiring process. The processing of this data is based on the necessity of taking steps prior to entering into a contract, in accordance with Article 6(1)(b) of the GDPR

Cookies and Similar Technologies:

We use cookies and similar technologies on our website to enhance functionality, improve user experience, analyse user behaviour, and, where applicable, support marketing and advertising efforts. These tools help ensure the website operates smoothly and allow us to tailor content and communications to better meet user needs.

The personal data collected through cookies is used to:

  • Ensure the website functions properly,
  • Provide a smooth and personalized user experience,
  • Analyse how users interact with the website to improve performance and content relevance, and
  • Where applicable, deliver promotional communications, serve targeted advertisements, and evaluate the effectiveness of our marketing efforts.

 

The legal basis for processing data via strictly necessary cookies is our legitimate interest (Article 6(1)(f) GDPR), as these cookies are essential to operate the site. For non-essential cookies please refer to our  Cookie Statement. You can manage or withdraw your cookie preferences there at any time.

How do we collect your personal data?


Trust collects personal data through the following methods: 

a) Directly from you: we collect personal data directly from you when you contact us at pr.nl@trust.com, complete our website contact forms, or register as a reseller, team sponsor, or Trust Gaming Ambassador. We also collect your personal data when you participate in TRUST activities, such as promotional campaigns, focus groups, or online gaming events.

b) Indirectly: we collect personal data indirectly through cookies and similar technologies that gather information about your interactions with the site.

Protecting children’s privacy


We are committed to protecting the privacy of children. Although our services are primarily intended for adults, we recognize that individuals under the age of 16 may also interact with our website or participate in specific (gaming) activities.

To comply with applicable data protection laws, such as the GDPR, we request users' dates of birth during registration. If a user is under the age of digital consent applicable in their country, we will seek verifiable parental or guardian consent before processing the child's personal data. Alternatively, parents or guardians may register their children directly for certain services or events.

To enhance transparency and control:

  • A disclaimer on this Privacy Statement explicitly warns about the data collection conditions related to minors.
  • Each user submission is flagged in our database, enabling us to identify and locate children's data in the event of a deletion request.


We also work to ensure that minors encounter only age-appropriate content and features. If we learn that we have collected personal data from a child without proper consent, we will take prompt action to delete the data or adjust the user account accordingly.We encourage parents and guardians to stay involved in their children's online activities. If you believe we have collected personal data from a minor without the necessary consent, please contact us immediately so we can take appropriate steps.

Data sharing with third parties


TRUST engages third-party service providers to support its operations, including customer support, marketing, analytics and website optimisation. These providers are contractually bound to handle personal data in compliance with strict data processing agreements, which include appropriate Technical and Organisational Measures (TOMs).

The following service providers currently process personal data on behalf of TRUST:

  • Freshdesk – Used by the customer support and marketing teams to manage contact form submissions.
  • MailChimp – Employed for email marketing and communication campaigns.
  • Google – Provides services such as Google Analytics and Google Ads. These tools are used to analyse website usage, deliver targeted advertising, and measure the effectiveness of marketing activities. Data may be collected through cookies or similar technologies.
  • Meta– Used for advertising and remarketing purposes through tools like the Meta Pixel, enabling TRUST to deliver relevant ads and analyse marketing performance. Data may be collected via cookies or similar technologies
  • Neople – Supports customer support teams by generating AI-based response suggestions.In certain circumstances, TRUST may be legally obligated to disclose personal data to regulatory or law enforcement authorities. Where possible and lawful, TRUST will make reasonable efforts to notify affected individuals of such disclosures.

International data transfers


In the course of its operations, TRUST may transfer personal data to service providers located outside the European Economic Area (EEA), including the United States. Such transfers occur when using third-party providers for customer support, analytics, and marketing activities.

To ensure these international transfers are lawful and compliant with the General Data Protection Regulation (GDPR), TRUST implements appropriate safeguards:

  • Meta Platforms, Inc. and Google LLC are certified under the EU-U.S. Data Privacy Framework, which provides an adequate level of protection as recognised by the European Commission.
  • Freshworks Inc. and The Rocket Science Group LLC (MailChimp) rely on the European Commission's 2021 Standard Contractual Clauses (SCCs), incorporating supplementary safeguards as necessary.

 

TRUST assesses the risk associated with each transfer and ensures that personal data continues to benefit from a level of protection essentially equivalent to that guaranteed within the EEA. These measures reflect TRUST's commitment to data protection, transparency, and compliance with Articles 44–49 of the GDPR.

Security of your personal data


TRUST takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include physical safeguards, secure IT systems, encryption protocols, access controls, and internal policies governing data handling and confidentiality. We regularly review and update our security practices to ensure a high level of protection in line with industry standards and legal requirements.

Data retention periods


At TRUST, we are committed to retaining your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. The table below outlines the standard retention periods for different categories of data:

  • Contact Forms (Customer Support / Marketing):Once a support request is closed and no longer needed, any associated personal data is deleted. We retain ticket data to enable year-over-year comparisons and for internal reporting purposes.
  • Newsletters: Data is retained until you unsubscribe or withdraw your consent.
  • Promotional Activities (e.g. contests, surveys): Personal data is deleted upon conclusion of the activity, unless you are selected as a winner, in which case additional retention may apply to fulfil legal or contractual obligations.
  • Focus Group Sessions and Gaming Events: Personal data is deleted after the event. However, demographic data and recordings may be retained for up to one year for internal analysis and reporting purposes.
  • Job Applications: Personal data is deleted three months after the recruitment process ends, unless you have consented to future consideration, in which case your data may be retained for up to one year.
  • Sponsorship Agreements: Personal data is deleted upon termination or expiry of the contractual relationship.

In exceptional circumstances, TRUST reserves the right to retain personal data for a longer period if required to fulfil legal obligations, establish or defend legal claims, or resolve ongoing issues.

Rights regarding your personal data


Below are your personal data-related rights. If you have questions or if you wish to exercise any such right, please refer to our contact details above. 

  • Right to Access: Request access to personal data we hold about you. 
  • Right to Rectification: Request correction of any inaccurate or incomplete personal data. 
  • Right to Erasure: Request deletion of your personal data under certain conditions. 
  • Right to Restriction of Processing: Request a limitation on the processing of your personal data. 
  • Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format. 
  • Right to Object: Object to the processing of your personal data 

 

We are committed to addressing your concerns and will respond to your request promptly. If you’re not satisfied, you can contact your local Data Protection Authority (DPA), but we’d appreciate the chance to help you first. 

Effective Date


This privacy statement is effective as of July 2025.